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  • Writer's pictureMs. Jahzeel

How Virtual Assistants Can Help You Achieve Scalability

Updated: Mar 25, 2021

Being scalable is a big must for businesses nowadays. For instance, Design Pickle (for graphic design), and WP Curve (for WordPress websites) have been set up as scalable businesses. Indeed, if you want to thrive and compete with others in the business world, you will need to have scalability. In other words, being able to grow along with added demand and resources.

As such, in this article, we will talk about the scalability of businesses and how virtual assistants are helping them achieve such heights.

Defining Scalability

First things first, what is scalability? As Investopedia defines it, it is “A characteristic of a system, model or function that describes its capability to cope and perform under an increased or expanding workload. A system that scales well will be able to maintain or even increase its level of performance or efficiency when tested by larger operational demands.” This definition gives out almost everything that we need to know about it. In essence, being scalable means being able to cope up with increased demands with the same level of efficiency and quality all throughout.

As business owners or entrepreneurs, you may have already experienced being burnt out by all the workload that you have. Making your business grow by being scalable means even more workload and more tasks to accomplish! How will you deal with that? The answer is by hiring a virtual assistant.

We know that as the head of the organization or team, most of us want to stay on top of things and manage every single detail if we can. However, if you want to keep up and make your business even more scalable, then having a virtual assistant will help you focus even more on the most important things that you need to do.

How to be scalable

As we have mentioned before, having a virtual assistant does wonder for your workload and makes focusing on growth even more possible for you. In fact, most entrepreneurs hire virtual assistants these days as one of the pioneer members of their teams. Virtual assistants can help you build the foundational systems that you need in order to make your business scalable.

Speaking of foundational tools, the most ideal time to build one is right when your business is still small enough to make setting it up easier. These foundational tools that you need include sales tools, Customer Relationship Management (CRM) tools, e-mail management systems, and even advanced software that you need for eCommerce.

It is important to do it right for the first time around or at the beginning because if you build a good system right at the start, it becomes easier to expand it as your business grows and you will only have to worry about it working properly once the capacity reaches a certain limit and do you know who can help you build these systems right away? Yes, it’s virtual assistants.


Did you know that the hallmark of every good scientific research is replicability? Or its ability to be repeated over and over again by other scientists in hopes of achieving the same or even better results. It is fundamentally the same with your business processes.

It is vital that you have a set of standardized procedures for every employee to follow. This ensures that the quality and efficiency of products or services remain the same all throughout the production process. Any inconsistencies or confusing elements should be ironed out immediately. This ensures that every new team member or employee is able to replicate the exact correct procedures that your business requires even without your personal guidance as your business expands.

Thus, documentation processes are necessary. This enables you to take note of the most encountered issues and the most effective ways of handling them so that you can disseminate them to every employee or team member more concisely.


As your virtual assistant can help you build the foundational systems and document the processes at every level of your business, they can also prove useful for identifying problems or inconsistencies that might occur down the line. It is important to identify them early on so they won’t snowball into a great catastrophe for your business.

Benefits of being scalable

If it isn’t quite obvious already, being scalable brings a ton of benefits for your business. It not only allows you to expand and reach a wider audience, but it also enables you to gain even more profits and customers that will stay loyal to you. Another benefit is that you would attract even more investors who will be willing to give their money to you in hopes of it helping you increase your business’ scalability even more and bring a greater profit.

Scalable businesses have the following characteristics which make them so attractive for investors nowadays:

  • Standardized processes allow the business to be independent from the founder.

  • Existing assets can be leveraged every time there is a need to expand.

  • Onboarding new team members is more efficient due to having standardized process.

  • Operating environment is stable, and market is accessed more quickly.

  • Clients know what to expect and are most likely to be satisfied.

In conclusion

If you are truly dreaming of reaching new heights, then being scalable is just the right thing for you. This enables you and your business to reach more customers and investors more quickly by creating standardized and efficient system that not only caters to your customer’s needs, but also makes working easier for new employees. Thus, if you follow the steps and tips listed above, then you are most certainly on your way to become more scalable with the help of your virtual assistant!

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